futbol11 Platform Privacy Notice

This page describes what we collect when you use futbol11 and how we keep that data protected. We collect your email, password, identity documents (for verification), banking details (for deposits and withdrawals), and betting activity. We encrypt sensitive data, store it separately by function, and do not sell it to third parties.

Our data practices comply with applicable privacy law in the jurisdictions where futbol11 operates. We are transparent about what we collect, why we collect it, and who has access to it. If you have questions about your data, you can request a copy of what we hold about you or ask us to delete it (subject to legal retention requirements).

Read the sections below to understand how futbol11 handles your information. If you disagree with our privacy practices, do not use our platform.

What We Collect on futbol11

We collect different types of data depending on what you do on futbol11:

• Account data: Your email address, password (hashed, not plain text), username, and phone number if you enable two-factor authentication.
• Identity data: Your full name, date of birth, national ID number (from your submitted photo ID), and address (from your submitted proof of residence).
• Payment data: Your e-wallet or bank account identifiers (e.g., your OVO phone number, your e-wallet account number, your mobile banking linked email). We do not store your credit card numbers or e-wallet passwords directly.
• Activity data: Every bet you place, every table you join, every slot game you play, every deposit and withdrawal you make, and the outcome of each wager.
• Device data: Your IP address, browser type, operating system, and device identifier (so we can detect if multiple accounts are accessed from the same device).
• Support data: Any messages you send us via email or in-app chat, including screenshots or account details you share when reporting an issue.

We collect this data directly from you (when you type your email), from your device (IP address, browser ID), from payment processors (confirmation that a local payment or online payment transfer succeeded), and from our own systems (your betting history).

How We Use Your Data on futbol11

We use your data for these purposes:

• Account operation: Logging you in, resetting your password, and managing your account settings.
• Verification: Checking that you are who you say you are (KYC), confirming your address, and preventing duplicate accounts.
• Payment processing: Sending your deposit to mobile banking, local payment, or online payment; processing your withdrawal request back to your bank.
• Fraud detection: Flagging suspicious activity (multiple accounts from one IP, unusual betting patterns, potential match-fixing collusion).
• Legal compliance: Sharing data with government authorities if we are legally required to do so (e.g., tax authorities, financial crime investigators).
• Customer support: Responding to your questions, investigating disputes, and resolving account issues.
• Market integrity: Monitoring for betting rings or coordinated fraud that undermines fair Piala AFF, Champions League, or Liga 1 markets.

We do not use your data to sell marketing lists, target you with ads on other websites, or train artificial-intelligence models. We do not profile you for purposes unrelated to futbol11 operation and compliance.

How We Protect Your Data on futbol11

We encrypt sensitive data (passwords, payment details, identity documents) using SSL/TLS encryption while in transit (between your device and our servers) and at rest (stored in our database). Your password is hashed with a salt, not stored as plain text. Your national ID number and proof of residence are encrypted and stored in an isolated vault separate from your betting activity, so a hack of our gaming servers does not expose your identity documents.

Your banking details (e-wallet account, mobile banking account number) are encrypted and stored separately from your identity data and your betting history. If one data store is compromised, the others remain protected. We limit staff access to sensitive data; only our compliance and payments teams can view your identity documents, and only our fraud-detection team can view your device fingerprints and IP address logs.

We retain data only as long as necessary. Once you close your account, we delete your profile within 90 days, though we retain transaction logs (for tax and anti-money-laundering purposes) for the period required by local law. We do not retain identity documents beyond 7 years.

Third-Party Data Processors and futbol11

We share your data with third parties only when necessary for futbol11 operation:

• Payment processors: We share your name, amount, and transaction ID with local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet so they can process your deposit or withdrawal. These companies keep your data for their own fraud-prevention and regulatory purposes.
• Fraud-detection services: We may share your device fingerprint (IP address, browser ID) with third-party fraud-prevention specialists to detect account takeover, match-fixing collusion, and betting-ring activity.
• Government authorities: We comply with legal orders to disclose your data. If a tax authority or financial-crime investigator subpoenas us, we provide what is legally required.
• Support platforms: If you contact us via email, your support conversation may be stored on our email provider's servers (encrypted in transit).

We do not sell your data to marketers, data brokers, or advertisers. We do not share your betting history with sports leagues, teams, or media outlets. We do not disclose how much you wagered, whether you won, or your future account activity to anyone except you and (if legally compelled) government authorities.

Your Rights Regarding Your Data on futbol11

You have the right to:

• Request a copy of your data. Contact us, and we will provide a download of all data we hold about you (your identity documents, betting history, payment records).
• Request deletion of your data. We can delete your profile and personal data. However, we must retain transaction logs for tax and anti-money-laundering compliance, typically 7 years.
• Correct inaccurate data. If your address or name is wrong in our system, we update it.
• Restrict processing. You can ask us to stop processing your data for marketing or profiling (though we do not do either of these).
• Data portability. You can request that we export your data in a standard format so you can import it elsewhere.

To exercise these rights, email us at [email protected] with your account email and a clear request. We respond within 30 days. Some requests may take longer if they require investigation or involve large data exports.

Cookies and Tracking on futbol11

We use cookies (small text files stored on your device) to keep you logged in and to remember your preferences (language, darkmode). We do not use cookies to track you across other websites or to build a profile of your browsing habits outside futbol11.

Session cookies expire when you close your browser. Persistent cookies remain on your device until you manually delete them or until they expire (typically 1 year). You can disable cookies in your browser settings, though this may break futbol11 login functionality.

We do not embed third-party tracking pixels (like Google Analytics) that report your activity to external platforms. Our analytics are internal and do not create profiles shared with advertisers.

Jurisdiction and Applicable Law

futbol11 services are available only in jurisdictions where online gaming is legally permitted. We do not offer access in jurisdictions where gaming is prohibited. Your data is processed according to the privacy laws of the jurisdiction where futbol11 operates.

If you are in Jakarta, Surabaya, Bandung, or Medan, local data-protection laws may apply. We comply with all applicable regulations in the regions where we operate. If you are unsure whether futbol11 is available in your location, contact us before registering.

Contacting Us About Privacy on futbol11

If you have questions about how futbol11 handles your data, privacy concerns, or requests to access, delete, or correct your information, contact our privacy team:

• Email: [email protected]
• In-app chat: Select "Privacy" or "Data Request" from the Help menu
• Response time: Within 30 days of your request

Include your futbol11 account email and a clear description of your request. Requests for data deletion or correction may take longer if they involve investigation or require coordination with payment processors.

Changes to This Privacy Notice

We may update this privacy notice as futbol11 evolves or as law changes. Major changes (such as new data collection, new third-party sharing, or retention policy changes) are announced at least 30 days in advance via email and in-app notification. Continued use of futbol11 after changes take effect means you accept the updated privacy practices.

futbol11 Privacy Summary

We collect your email, identity, payment details, and betting activity. We encrypt sensitive data, store it separately by function, and do not sell it. We share data only with payment processors, fraud-prevention specialists, and (if legally compelled) government authorities. You have the right to request a copy of your data, ask us to delete it, or correct inaccuracies.

Your privacy is central to how futbol11 operates. We protect your data because it is yours, and we comply with privacy law because it is right. If you have questions, contact our privacy team. If you do not consent to our data practices, do not use futbol11.